Vaga de parceiro

Customer Success & Data Manager - Guarapuava / PR

Disponível para Assinantes
Salvar nos Favoritos
  • Compartilhe:

Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies.
  • Discover a world of career possibilities with Sagan.
  • About the Company: Sagan represents a company that leverages AI-driven dynamic pricing software to revolutionize e-commerce.
  • The company is backed by successful entrepreneurs with several exits, focused on using data and technology to help brands optimize their pricing strategies.
  • Position Overview: As a Customer Success & Data Manager, you will be responsible for successfully launching services with customers and continually driving business value.
  • This role involves understanding customer business needs, orchestrating monthly business reviews, and identifying opportunities for improved usage or new applications of the services.
  • Key Responsibilities: Account Health Management: Proactively assess and manage the health of client accounts, addressing potential issues swiftly and strategically.
  • Client Relationship Building: Establish and nurture positive relationships with clients, ensuring they feel valued and supported throughout their journey with our services.
  • Performance Reporting: Present performance results to clients, highlighting achievements and areas for improvement.
  • Churn Mitigation: Identify and address churn concerns while strategically proposing and pushing for long-term solutions.
  • Renewal Management: Collaborate with clients to secure contract renewals while strategically positioning our services for their long-term success.
  • Timely Concern Addressing: Ensure that any concerns from clients, whether technical or operational, are timely addressed, strengthening customer relationships.
  • Data-Driven Strategies: Collaborate with the Data Science team to identify and propose data-driven business strategies to clients, aiming for enhanced profitability.
  • Data Communication: Translate complex mathematical data into simpler terms for clients, aiding in informed decision-making and performance improvement discussions.
  • Product Feedback: Act as the voice of the client, gathering feedback and proactively driving internal process improvements based on client insights.
  • Amazon and AI Understanding: Leverage your understanding of Amazon services and AI technologies to address client concerns and drive strategic improvements.
  • Process Improvement: Identify areas for internal process enhancements, to create and to build playbooks, and to drive innovation within the startup environment.
  • Qualifications: Fluent in English.
  • Strong understanding of data, with the ability to present data-driven results to customers and engage in conversations with company executives.
  • Relevant work experience in a customer-facing, customer success, or consulting role.
  • Degree in Economics, Statistics, Applied Science, Business Administration, or a related field.
  • Proficiency in data analysis.
  • Strong experience with Excel and PowerPoint.
  • Ability to collaborate with Data Science, Technology, Sales, and Support teams to ensure client success.
  • Strong understanding of data, with the ability to present data-driven results to customers and engage in conversations with company executives.
  • Proficiency in data analysis.
  • Strong experience with Excel and PowerPoint.
  • Nice-to-Haves: Understanding of P&L statements and Accounting.
  • Experience with eCommerce and/or SaaS.
  • Experience with HubSpot.
  • Experience with programming.

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

Envie esta vaga para um amigo!

 

Cadastro Inicial

Preencha os campos abaixo
  • Ao criar uma conta, você aceita nossa Política de Privacidade e nosso Termo de Adesão
 

Acesse sua Conta

Preencha os campos abaixo

ou acesse com seu provedor
 

Recuperação de Dados de Acesso

Informe seu e-mail cadastrado