Vaga de parceiro

Customer Success Associate - São Paulo / SP

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • - Work to establish a trusted/strategic advisor relationship with within your portfolio of customers and work to drive value of our products and services.
  • - Evaluate and find opportunities to drive process and system improvements to positively impact solution experience.
  • - Advocate customer needs/issues across Intelex departments.
  • - Inform and educate customers of Intelex initiatives and product updates.
  • - Coordinate the risk identification and tracking process until issue resolution.
  • - Identify success stories and secure customer references.
  • - Track customer metrics and maintain customer health scorecards with clear action plans.
  • - Partner with the Services and Account Management teams to increase customers'' footprint and future value (up-sell and cross-sell) through product adoption and customer satisfaction.
  • **Organizational Alignment**- This position reports directly to Team Lead, Customer Success and will be located in Sao Paulo.
  • **Qualifications****Skills & Work Traits****Required**:- Outstanding communication skills: must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types.
  • - Strong problem solver with ability to analyze and make educated decisions.
  • - Compelling communicator both written and verbal; presenting with C/VP/Director level audiences, and the ability to present technical issues to a non-technical audience.
  • - Results driven with a confirmed ability to project a positive attitude.
  • - Highly organized with impeccable attention to detail.
  • - Thirst for knowledge and willingness to learn.
  • - Resourceful, self-motivated, quick thinking, and fast learning.
  • **Preferred**:- A confirmed track record of maintaining customer retention rates and high levels of customer satisfaction.
  • - Understanding of Environmental, Health, Safety or Quality is considered an asset.
  • - Bilingualism is considered an asset.
  • **Technical Competencies****Required**:**Preferred**:**Experience****Required**:- 1 year + of experience in the technology industry (preferably SaaS) in Customer Success, Account Management, Consulting, Project Management or Engagement Management.
  • - Recognized positive relationship building skills- This position may require up to 15% travel**Preferred**:- A quantifiable ability to drive 90%+ customer renewals and customer success rates- Ability to show examples of getting to "Trusted Advisor" status within your accounts.
  • **Education****Required**:- Bachelor''s Degree or College Diploma in Computer Science/Information Systems, or equivalent Experience.
  • **Other Requirements**- Please note that this role requires a satisfactory Criminal Background Check and Public Safety Verification**Sylvana Pedota, **Director, Customer SuccessSylvana has been with Intelex for the last 7 years.
  • She had previously held positions in Professional Services, Customer Experience and Customer Support.
  • She is passionate about Customer Advocacy and mentoring and developing the members of her team.
  • When not at work, you can find Syl travelling the world, getting her hands dirty in her garden or rocking out at a concert!**Company Overview

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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