Vaga de parceiro

Customer Success Architect - Brasília / DF

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • You will play a pivotal role in ensuring customer success by providing guidance, expertise, and support for the deployment and optimization of our cutting-edge security platforms.
  • As part of our LATAM team, you will work remotely, focusing on customer satisfaction, adoption, and streamlined security processes.
  • What You''ll Do Enable Success:Guide customers to effectively deploy and customize the Cortex XDR/XSIAM platform, ensuring rapid product adoption and value realization.
  • Act as a Product Expert:Provide technical expertise, address product-related questions, troubleshoot issues, develop scripts, and conduct customer training sessions.
  • Collaborate Across Teams:Work closely with product and engineering teams to maximize customer success and drive feedback into product improvements.
  • Create Scalable Solutions:Translate technical knowledge into user-friendly guides and articles, enabling broader customer and partner engagement.
  • What We''re Looking For Proven expertise withPalo Alto Networks solutions, particularly Cortex XDR/XSIAM and firewalls.
  • Scripting experience inPython, with additional familiarity inJavaScriptorPowerShellconsidered a plus.
  • Hands-on experience insecurity architecture, content development, and automation workflows.
  • Familiarity with technologies such asEDR, SIEM, SOAR, NGFW, and related ecosystems.
  • Experience working withcloud platforms(AWS, Azure, GCP) and attack surface management (preferred).
  • Background as aSecurity Incident Responder,SOC analyst/manager, or in similar roles.
  • Strong customer-facing experience with the ability to communicate complex technical concepts effectively.
  • Ability to thrive under pressure and prioritize tasks in a dynamic environment.
  • FluentEnglishproficiency; additional language skills are a bonus.
  • Why Join Us? As part of the Customer Success team, you''ll be at the forefront of empowering our clients to combat cybersecurity threats while simplifying and strengthening their operations.
  • We provide a collaborative, innovative, and dynamic environment where your contributions directly impact our customers'' success and safety.

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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