Vaga de parceiro

Customer Success (Cs) - São Paulo / SP

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • If you''re interested in eCommerce, and feel you have a knack for building customer relationships, and would like to contribute to their initial successes using our product - this could be the place for you!**Our Product**:We are an AI-based e-CRM dedicated to e-Commerce companies to comprehensively support their operations and build relationships with their customers.
  • We believe that the future belongs to technology companies, not commerce companies.
  • We continuously deliver breakthrough technologies, used by giants, to companies of all sizes.
  • We provide advanced Marketing Automation solutions, based on our algorithms, that are easy to install (Plug''n''Play).
  • Our goal is to help you understand customer behavior (Customer Intelligence) and engage them (Marketing Automation) with a comprehensive e-commerce marketing cloud.
  • Sounds interesting? Keep reading!**What we can offer you**:- Joining a fantastic team, full of passion for building customer relationships and tools to support your development in this field; - Professional training to prepare you for your job; - Work with large eCommerce companies from Brazil; - Flat organizational structure, high decision-making and real impact on how the company you work for looks like - your opinion is important to us!- Working in our office in São José dos Campos (SP) in a **hybrid work model **(2x/week in the office)- Competitive salary (R$3k)+ Benefits:- Food voucher; - Transportation voucher;- Gympass for you and your family; - Health and dental insurance; - English lessons;-Gift on your birthday; - Personal counseling with Mindgram including the option of participating in free psychotherapeutic visits; **What your typical day will look like**:- Establishing building long-term relationships with customers, taking care of them at different stages of their cooperation in edrone- Improving customer satisfaction through professional advice, training and inspiration- Needs analysis of current customer problems and needs, and co-creation and implementation of the company''s customer retention strategy- Collecting feedback from customers and relaying it to relevant people/departments- Prepare inspirational materials together with the Customer Care department- Conducting trainings and webinars- Reselling products and services**This role will be perfect for you if**:- You have experience and enjoy working with customers and building relationships with them is your second nature?.
  • - You''re not afraid of new challenges, and your energy and proactive attitude make no task scary for you!- English speaker, as an international company you will be in contact with english constantly- There''s a lot going on in our company, so if you work well under time pressure while remaining calm and efficient, we''ll definitely get along!- You are able to act independently and are not afraid to take responsibility for your actions - ownership is the key to success for us!- Continuous development and qualification are an integral part of your life - we want you to be able to grow with us every day!- Your strengths include knowledge of marketing basics or an interest in eCommerce, and the world of trends and innovation is a natural fit for you**We additionally appreciate if**:- You have previous experience in eCommerce or marketing - if you don''t have it, nothing lost!- You have previous experience with B2B customers- You have experience with creating customer success, managing customer accounts- You have experience conducting training and webinars**What the recruitment process looks like**:- Filling out the recruitment form and attaching your resume- A short online interview with recruiter - Flavia Loureiro, during which we will want to get to know you a little better!- In-office conversation with Customer Care Manager in Brazil - Ana Luiza Zaroni- Decision on the offer and welcome on board!

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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