Vaga de parceiro

Customer Services & Ombudsman Director - São Paulo / SP

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • So, you can work with one of Brazil''s most famous, extraordinary, and fast-developing brands.
  • Were sure youve heard about this brand as its activity leaves no one indifferent.
  • Here are a few reasons to** apply**:- ** Bonuses and Incentives**: Beyond a competitive salary, we reward excellence.
  • Expect performance-based bonuses, recognition programs, and incentives **that** keep you motivated.
  • - ** Professional Growth**: Becoming a part of a fast-growing and open-minded brand will boost your future career and a team of young leaders who constantly push existing boundaries will reveal your true potential.
  • - ** Work-life balance flexibility**: We trust your experience.
  • That''s why you will be free to organize your time how you like it and you will have 25 working days of paid vacation and an Executive Health plan for you.
  • Reporting To: Country Manager (Brazil)As a **Customer Services & Ombudsman Director **Sao Paulo **(iGaming) **at our company, we expect you to be responsible for:- Serve as the principal leader for the Brazilian customer support operations, encompassing first- and second-line teams.
  • - Monitor and evaluate customer interactions, ensuring service quality and adherence to organizational standards.
  • - Act as an ombudsman to impartially resolve customer issues and improve service delivery by addressing systemic issues identified through customer feedback.
  • - Advises and proposes new policies and procedures that enhance service quality and customer satisfaction.
  • - Collaborate closely with other departments to integrate customer service with overall business operations.
  • Required skills:- Fluent in English with high proficiency to ensure effective communication across global teams.
  • - Proven experience as a customer support Manager in a large, digital-focused company.
  • - Extensive knowledge of B2C business operations with a demonstrated ability to handle high volumes of customer interactions.
  • - Strong leadership skills with a proven track record in supervising customer service teams.
  • - Excellent communication skills and the ability to read and analyze dialogue for quality assurance.
  • - Independent judgment and decision-making capability, with a commitment to impartiality and fairness.
  • - Experience implementing customer service technologies and systems to improve response times and customer satisfaction.
  • - Skilled in conflict resolution and customer service training.
  • - Proactive and innovative, keen to leverage technology to enhance the customer service experience.
  • Our client is ready to provide you with full and comprehensive support to cope with this list of tasks successfully.
  • They are waiting for you to become an indispensable part of it and to strengthen them with your personality.

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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