Vaga de parceiro

Customer Service Specialist - São Paulo / SP

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • Respond to customer questions and requests for information Partner with multiple teams on a daily basis to provide critical information, including but not limited to agencies, PR, legal, quality, warranty, and technical service, operations Offer proactive assistance to customers online requesting assistance with finding information on the owner sites, vehicle or dealer locations, and product concerns/inquiries Act as Voice of Customer and effectively communicate customer's feedback at all appropriate channels within FCA Present weekly and monthly summary of social activity and discuss improvement/ efficiency plans by channel Identify trends and escalate sensitive topics to connected services operations team and other appropriate partners including but not limited to agencies, Marketing, PR, Legal, Quality, and Warranty Basic Qualifications: Bachelor's degree Experience with Customer Service as well as with social media platforms - Facebook, Twitter, Instagram, YouTube, App Stores, Forums Strong verbal and written communication skills Proficiency in English High attention to detail Aptitude to quick learning.
  • Preferred Qualifications: Bachelors degree in Marketing or Communications Experience on a Connected Services program at an automotive OEM Bi/Tri-Lingual -- Fluent in French and/or Spanish (Speak, Read, Write) Previous leadership experience * Project management and/ or automotive research experience * Familiar with Stellantis Customer Care systems and Contact Center operations Experience with Incident Management Tools Experience with CRM such as Salesforce.
  • At Stellantis, we assess candidates based on qualifications, merit, and business needs.
  • We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation, and disability.
  • Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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