Vaga de parceiro

Customer Retention Manager Latam - São Paulo / SP

Disponível para Assinantes
Salvar nos Favoritos
  • Compartilhe:

Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • Our goal is to ensure long-term learning success - for a self-determined future for our students!**Your tasks**:**What you will do now**:Talk to all the customers asking for cancellation by understanding where/why their needs and expectations werent achieved and offering the most appropriate solution in order to retain them; Act as the highest escalation point for the Customer Success Managers and coach them in order to increase their conversion rates; Analyze cancellation reasons and address needed actions to Product, Technology, Sales, Customer Success, etc.
  • ; Lead retention conversations among areas in order to act preventively; Own development and management of regional retention initiatives in Latin America (Brazil, Chile, Colombia and Mexico); **Who you are**:**What you will need to have/know**:3+ years in an online sales/retention or related role Ability to think critically with a data-driven mindset Ability to operate independently and follow through on projects Excellent attention to detail and ability to prioritize tasks Strong verbal and written communication skills Concrete knowledge of Retention Key Performance Indicators Understand customer purchase behavior and key decision drivers Strong analytical skills with the capability to develop and validate hypotheses, and develop business plans to drive retention/resale based on data/findings; Fluent Spanish and Portuguese communication skills are a MUST; Advanced English communication skills are also required.
  • **What we offer you**:Competitive compensation package (base salary and an uncapped monthly bonus scheme and benefits); A unique opportunity tobe an early member of a rapidly growing team with a fast-track career opportunity; An exciting and flexible startup atmosphere with highly motivated, young and open-minded colleagues; International surrounding with private courses to improve your language skills.

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

Envie esta vaga para um amigo!

 

Cadastro Inicial

Preencha os campos abaixo
  • Ao criar uma conta, você aceita nossa Política de Privacidade e nosso Termo de Adesão
 

Acesse sua Conta

Preencha os campos abaixo

ou acesse com seu provedor
 

Recuperação de Dados de Acesso

Informe seu e-mail cadastrado