Vaga de parceiro

Customer Onboarding Analyst (Remote) - São Paulo / SP

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • **Rock is a global leader in content marketing, with offices in four countries, so English is our official language.
  • For that reason, you will be tested on English language proficiency, and the results will be available to you by the end of the test.
  • As a Customer Onboarding Analyst, your mission will be to engage customers during the early stages of our partnership by creating personalized content marketing strategies.
  • This is also an opportunity to put strategic knowledge into practice, constantly learning about different market niches.
  • **Your Impact**:- Create and validate personalized content marketing strategies based on the objectives and needs of the client''s business; - Give feedback about the project and celebrate each small victories at the beginning of the customers journey; - Educate the customer about the basics of content marketing; - Demonstrate Rocks processes and deadlines to the customer, educating them about important routines for the success of their content marketing strategy; - Communicate Onboardingprogress to the team responsible for the customer; - Align and improve the quality of ongoing deliverables through teamwork, together with the other analysts in each department responsible for the customer; - Maintain the quality of individual deliverables; - Suggest improvements with a critical approach to processes; - Manage your pipeline with weekly monitoring; - Serve customers from different segments, adapting the approach and form of communication for these audiences.
  • **What we''re looking for**:- Bachelor''s degree in Advertising, Marketing, Journalism, Communication, Administration or related areas; - Experience with Marketing and Project Management; - Experience with Customer Service; - Fluent English and Spanish skills; - Knowledge of Content Marketing strategies; - Knowledge of Inbound Marketing strategies; - Knowledge of marketingtools (automation, Analytics, Search Console, SEMRush, paid media, WordPress); - Certification of Content Marketing and Web Content Production by Rock Content.
  • **What we offer**:- Rock University - free access to our marketing courses- Ongoing workshops and webinars on marketing topics- Flexible hours- Work from home allowance- Parents benefits- Volunteer paid time off- Birthday and work anniversary days off- Health insurance- Dental InsuranceBeing part of a dynamic, talented team distributed around the world- Making an impact in a global, established but scaling startup where you will see results of your work helping to drive us forward- Being empowered to make decisions to improve customer satisfaction- Continuous growth opportunities for our customers, talent community, and Rockers- **Other benefits may be available according to your location.

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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