Vaga de parceiro

Customer Journey Service Supervisor - São Paulo / SP

Disponível para Assinantes

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Detalhes da Vaga

) Create online and face-to-face training for dealers, material and train them periodically according to their needs Implement digital solutions at all After Sales standard processes (customer booking, customer reception, repair order and checklist opening, service planning and control, service execution, car delivery and customer satisfaction survey) Create the workflow to secure LGPD compliance Spread and consolidate a "Continuous Improvement" mindset among dealers so GWM customers may have the best experience at After Sales operations in the market REQUIRED KNOWLEDGE AND SKILLS: Good communication and proactivity position Negotiation experience with dealers, suppliers, BOD and dealer associations Deeply analysis & problem resolution oriented Knowledge of After Sales entire operation (dealers operation, dealers process, planning, customer care, logistics, pricing, marketing, technical, warranty, publication, commercial, training, etc.
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