Vaga de parceiro

Customer Experience Specialist Junior - São Paulo / SP

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • .
  • .
  • About the Company: Hanwha Vision has been leading the global video surveillance industry with world-class optical design, image processing, and cybersecurity technologies for more than 30 years.
  • As it broadens its business to become a global vision solution provider, Hanwha Vision aims to deliver more valuable and meaningful insights to customers by collecting key information and leveraging big data analytics using AI and cloud technologies.
  • Job Title : Customer Experience Specialist Job Objective: Ensure an exceptional customer experience through proactive, personalized, and efficient support, guaranteeing the satisfaction and loyalty of Hanwha Vision's customers in Brazil.
  • This role is critical for enhancing customer interactions at every touchpoint, adding value to the company and strengthening its market positioning.
  • Main Responsibilities: Customer Relationship Management : Professionally and empathetically manage customer inquiries, requests, and complaints, ensuring a high standard of service.
  • Customer Experience Optimization : Design and implement strategies to enhance customer satisfaction and experience, applying best practices and providing feedback for process improvements.
  • Technical and Consultative Support : Collaborate with technical teams to resolve product or service issues and advise customers on optimal usage of Hanwha Vision solutions.
  • Feedback Management : Collect, analyze, and report customer feedback and suggestions, generating insights for continuous product and service improvement.
  • Customer Training : Organize and conduct training sessions to guide customers on product and service usage, maximizing their satisfaction and benefits.
  • Multidisciplinary Collaboration : Work closely with sales, marketing, and technical support teams to align customer expectations and ensure a consistent experience.
  • KPI Reporting : Monitor and report customer satisfaction KPIs, response times, issue resolution, and other relevant indicators to optimize the customer experience.
  • Specific Tasks: Serve as the main point of contact for Hanwhas management team and distributors for operational processes.
  • Handle and process all purchase orders.
  • Provide distributors with visibility on purchase order lead times and new project timelines.
  • Ensure distributors have clarity on Hanwhas internal processes and tools, such as: Pricelist information.
  • Assistance with shipment issues (e.
  • g.
  • , missing or excess items, damages).
  • Support for purchase order issues (e.
  • g.
  • , incorrect prices or quantities).
  • Keep the commercial team informed about internal processes involving purchase orders, lead times, and projects.
  • Track and follow up on the monthly forecast with open orders alongside the commercial team.
  • Share essential documentation related to purchase orders (e.
  • g.
  • , invoices, tracking numbers, packing lists) with distributors.
  • Provide key reports to distributors on purchase orders (e.
  • g.
  • , backorders and shipped orders).
  • Track and manage pending items for each distributor, including pending orders, unresolved issues, and new projects.
  • Requirements: Education : Bachelors degree in Business Administration, Marketing, Public Relations, or related fields.
  • Experience : Minimum of 3 years in customer service, customer experience, or technical support roles, preferably within the tech or electronic security sectors.
  • Languages : Native Portuguese, fluent Spanish, and advanced English proficiency.
  • Technical Knowledge : Familiarity with CRM systems, experience with customer satisfaction monitoring tools (e.
  • g.
  • , NPS, CSAT), and basic data analysis skills.
  • Skills : Excellent verbal and written communication skills, with active listening and empathy.
  • Strong problem-solving skills and attention to detail.
  • Ability to multitask and maintain composure under pressure.
  • Proactivity and a results-oriented mindset.
  • Collaborative attitude and strong team-working capabilities.
  • Desired Competencies: Customer Orientation : Commitment to customer satisfaction and building long-term relationships.
  • Analytical Ability : Skill in interpreting customer experience data and proposing improvements based on insights.
  • Adaptability : Ability to quickly adjust to changes in processes and policies.
  • Creativity and Innovation : Proactive approach to developing new solutions that meet customer needs and enhance the overall experience.

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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