Vaga de parceiro

CRM Manager (m, f, d) - São Paulo / SP

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • Additionally, the role involves optimizing sales processes, conducting market research to identify trends and opportunities, and ensuring customer satisfaction through data-driven insights and proactive engagement.
  • Introduce system to the market, establish it at dealer level; Maintain the system and user administration, Data Quality Management, Dealer Training, Complaint Management tools, DMS interfaces, reconciliation of internal and external databases, data cleansing; Ensure up-to-date accurate customer data, security of customer and prospect data and compliance with data protection regulations; Generate a monthly summary report, including the analysis of key activities and performance metrics for each dealership.
  • Customer Relationship ManagementEducate users on most efficient and accurate use of data, ensuring link between Sales and Aftersales (internally and at dealership level); Serve as the primary point of contact for managing and distributing customer engagement programs, including the development of mailings, direct communications, targeted contact lists, and related activities; Organize Marketing Campaigns in for targeting, prospecting and retention, including analysis of conversion or retention ratios; Develop customer contact strategy, covering all relevant customer touchpoints; Maintain understanding of Porsche customers demographics and database; Customer Care and SatisfactionManage and operate customer care and communication program, ensuring that prospects and customers receive targeted and regular communication with Porsche; Establishment and handling of Purchase and Service Satisfaction Surveys (ePSS/SSS); Establish and manage reliable and customer focused complaint management processes at all levels; Overlooking processes of customer complaint cases and goodwill budget management in tandem with external Customer Interaction Center provider.
  • Sales Funnel and Market ResearchProvide a robust system basis to manage the sales funnel by integrating all prospecting channels into a structured tracking and follow-up process; Conduct regular analysis of sales funnel indicators to support Regional Managers in optimizing dealer-level processes; Support market research activities through provision of reliable customer data as well as measure identification.
  • QualificationsEducation Bachelors degree in Business Administration or related areas, preferably with a focus on customer care / CRM.
  • Masters Degree (preferred) or MBA.
  • Experience 8+ years of experience in Marketing and CRM, focusing on high-involvement product marketing.
  • 3+ years of leadership experience.
  • Competencies: Communicative; Proactive; Relationship Management; Flexible and Adaptable; Analytical mindset and data driven approach.
  • Skills: Excellent verbal and written communication skills; Fluent in English (written and verbal); Ability to manage multiple tasks; Ability to prioritize and adaptable to change; Highly organized strong attention to detail; Problem Solver; Team oriented working attitude and intercultural understanding.
  • How to apply?Work environment: Position is based in Sao Paulo, SPOn site work - São Paulo Office #J-18808-Ljbffr

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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