Vaga de parceiro

Costumer Service Area Manager - Rio Claro / SP

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • The company specializes in automation for the entire ceramic production process, including cutting-edge technologies in digital printing, laser systems, robotics, and process control.
  • Known for its constant pursuit of innovation, System Ceramics invests heavily in research and development to deliver high-performance, efficient, and sustainable solutions.
  • As part of the Coesia Group, it benefits from global synergies while maintaining a strong identity rooted in excellence, creativity, and technological advancement.
  • The Customer Service Account Manager (CSAM) plays a key role in managing and developing customer relationships.
  • They are responsible for ensuring customer satisfaction by addressing needs related to spare parts, services, and technical support, acting as the main interface between the customer and the company.
  • Key Responsibilities: Serve as the primary contact for customers, managing their needs and expectations regarding services and spare parts.
  • Coordinate and follow up on customer requests, providing timely solutions and ensuring high-quality service.
  • Collaborate with internal departments (e.
  • g.
  • , Sales, Technical Support, Supply Chain) to ensure accurate and timely order processing and service delivery.
  • Monitor the status of orders and service requests, ensuring prompt communication with customers.
  • Develop and maintain strong relationships with key accounts to foster customer loyalty and satisfaction.
  • Support the commercial team with information and analysis related to customer activity, sales performance, and service trends.
  • Contribute to continuous improvement initiatives aimed at enhancing customer service processes and performance.
  • Ensure compliance with internal policies and procedures as well as customer agreements.
  • Qualifications: Bachelor's degree in Business Administration, Engineering, or a related field.
  • Previous experience in customer service, account management, or after-sales roles, preferably in the industrial or manufacturing sector.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving ability and customer-oriented mindset.
  • Proficiency in Microsoft Office and ERP systems.
  • Fluent in Portuguese and English; Spanish is a plus.
  • Be part of a company where innovation drives everything we do join our team and help shape the future of the ceramic industry.

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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