Vaga de parceiro

Community Manager - Brasília / DF

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário R$709,00 - R$0,00
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • Role The Community Manager serves as the primary voice and advocate for the brand within online communities, fostering meaningful relationships with followers and customers across social platforms.
  • This role requires a personable, responsive individual who can authentically represent the brand while engaging in real-time conversations, responding to inquiries, and building a sense of community around shared interests and values.
  • The Community Manager bridges the gap between the brand and its audience, gathering insights that inform strategy while creating positive experiences that drive loyalty and advocacy.
  • Responsibilities Monitor and engage with followers across all social media platforms through comments, messages, and mentions.
  • Develop and implement community guidelines and moderation policies that foster positive interactions.
  • Respond to customer inquiries, concerns, and feedback in a timely, brand-appropriate manner.
  • Identify and interact with key community members, advocates, and potential influencers.
  • Create and nurture online spaces where community members can connect with each other and the brand.
  • Track community sentiment and provide regular reports on audience feedback and emerging trends.
  • Collaborate with the content team to develop engagement-focused content that encourages conversation.
  • Identify opportunities to surprise and delight community members through personalized interactions.
  • Implement strategies to grow follower counts and increase engagement rates across platforms.
  • Escalate critical issues or opportunities to appropriate team members or departments.
  • Maintain comprehensive knowledge of products, services, and brand voice to ensure accurate, consistent communication.
  • Facilitate and moderate online events, live streams, Q&As, and other community-focused activities.
  • Gather customer stories and testimonials for potential use in marketing materials.
  • Results Increased engagement metrics including comments, shares, and direct messages across platforms.
  • Improvement in response times for customer inquiries and meaningful interactions.
  • Growth in community size while maintaining or improving engagement quality.
  • Development of an active, supportive community that demonstrates brand loyalty and advocacy.
  • Positive sentiment and tone in online conversations about the brand.
  • Valuable customer insights that inform product development, content strategy, and marketing initiatives.
  • Successful resolution of potential issues before they escalate into larger problems.
  • Identification and nurturing of brand advocates and micro-influencers within the community.
  • Consistent voice and tone across all community interactions that reinforce brand values.
  • Creation of memorable, positive experiences that customers share with their networks.
  • Regular reporting that demonstrates community health, growth, and impact on business goals.
  • Effective collaboration with other departments to address customer needs and opportunities.
  • Requirements 2-4 years of experience in community management, customer service, or social media engagement.
  • Exceptional written and verbal communication skills with the ability to adapt tone for different audiences.
  • Deep understanding of major social media platforms and their unique community dynamics.
  • Experience with community management and social listening tools.
  • Ability to handle difficult conversations with empathy, patience, and professionalism.
  • Strong problem-solving skills and the judgment to know when to escalate issues.
  • Detail-oriented approach to tracking conversations and ensuring follow-through.
  • Knowledge of social media best practices for engagement and community building.
  • Experience with crisis management or reputation management preferred.
  • Ability to work in fast-paced environments and respond quickly to time-sensitive matters.
  • Strong understanding of brand voice and the ability to maintain consistency across interactions.
  • Customer-centric mindset with genuine interest in audience needs and perspectives.
  • Basic understanding of content creation to provide feedback on community-focused content.
  • The starting pay for this position is $709 USD.

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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