Vaga de parceiro

Business Process Analyst - Campinas / SP

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • With over 500 beer brands, were number one or two in many of the worlds top beer markets, including North America, Latin America, Europe, Asia, and Africa.
  • About AB InBev Growth Group Created in 2022, the Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales & Distribution, and Marketing teams.
  • By bringing together global tech and commercial functions, the Growth Group allows us to fully leverage data and drive digital transformation and organic growth for AB InBev around the world.
  • In addition to supporting well-known global beer brands like Corona, Budweiser, and Michelob Ultra, the Growth Group is home to a robust suite of digital products including our B2B digital commerce platform BEES, on-demand delivery services Ze Delivery and TaDa Delivery, and tabletop beer keg PerfectDraft.
  • We are an exceptional team, focused on understanding and supporting consumer and customer needs, harnessing new technology, and scaling growth opportunities.
  • What you''ll do: Be part of a cross-functional team, directly contributing to the product maintenance and development.
  • Supervise the applications of Jira Software, ensuring tool maintenance and governance while identifying opportunities for workflow optimization.
  • Lead implementations of automation in Jira from basic to advanced levels to maximize operational efficiency and team productivity, providing insights for new processes and projects, and conducting risk assessments.
  • Develop sophisticated control dashboards using PowerBI, EazyBI, and Jira to monitor annual goals and perform metric calculations.
  • Establish and maintain high-level Standard Operating Procedures (SOPs), and lead training sessions to ensure adherence to best practices, serving as the focal point for processes.
  • Provide leadership support in producing communication and materials (Newsletter, PPT) presented to V-C Level.
  • Help prevent critical issues in the production environment for many products.
  • Ensure SLAs are met along with the proper overall quality of the ticket when it comes to its status, updates, communication, resolution, etc.
  • Resolve tickets based on SOPs and develop such documentation whenever not existing to cover a specific scenario.
  • Be self-manageable and agile to ensure proper directions are followed, have a critical view at all times to ensure issues are not frequent and repeated, and the process is continuously improved.
  • Provide the team with a quality strategy that supports the team''s delivery goals and aligns with the overall BEES'' continuous improvement strategy.
  • Be part of a highly-skilled quality chapter, owning initiatives to improve quality processes, metrics, and tooling.
  • What you''ll need: Experience on operations/support teams.
  • Good analytical thinking.
  • Good communication skills to deal with different stakeholders.
  • Good understanding of e-commerce platform technologies.
  • Solid understanding of operations concepts (i.
  • e.
  • , ITIL, COBIT, DevOps).
  • Knowledge and experience with ticket management systems, especially Jira and Zendesk.
  • Able to work in a competitive and growing environment.
  • More about you: Youre passionate about software development and know how to ensure its quality.
  • Youre motivated by creating best practices and communicating with different areas of a product.
  • Experienced working in an environment that uses and stimulates DevOps culture.
  • Youre a creative problem solver and continuously seek improvements for processes and solutions.
  • You can communicate clearly with your team and the company to identify issues, opportunities, and demands.
  • You have the autonomy to recognize the current and new priorities, evaluating the impact of their outcomes on the final result.
  • Youre versatile and agile, and you can adapt quickly to new priorities.
  • You have autonomy and self-management skills, which make you have a high level of maturity to contribute to the team and point the right directions.
  • What We Offer: Performance-based bonus* Attendance Bonus* Casual office and dress code Days off* Health, dental, and life insurance Discounts on Ambev products* School materials assurance Language and training platforms Equal Opportunity & Affirmative Action: AB InBev Growth Group is proud to be an Equal Opportunity and Affirmative Action employer.
  • We do not discriminate based upon race, color, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other applicable legally protected characteristics.
  • #J-18808-Ljbffr

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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