Vaga de parceiro

Business Operations Tech Lead Service Desk - São Paulo / SP

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries.
  • At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company.
  • THE OPPORTUNITY We are hiring a Business Operations Tech Lead for our DOTS-CX team in Brazil! At DOTS, we are developing scalable solutions that make Wellhubbers more productive, assuring user-friendly, data-driven, and confident products, for efficient and measurable work in the business areas.
  • We divide DOTS PD team internally into 4 Product Domains responsible for changing the company vision into an experience-centric one using different approaches.
  • This person will have a crucial role in ensuring the efficient and effective operation of the second-level service desk.
  • This position is responsible for handling escalated technical issues, providing in-depth troubleshooting, and supporting the overall service delivery process.
  • The ideal candidate will have a strong technical background, excellent problem-solving skills, and a customer-centric approach.
  • YOUR IMPACT Improved Service Delivery: By efficiently handling escalated technical issues and resolving complex problems, they ensure timely and effective service delivery, increasing customer satisfaction and reducing issues.
  • Enhanced Productivity: Their expertise in troubleshooting and problem resolution helps to minimize disruptions to business operations, enabling employees to work more productively.
  • Knowledge Sharing: Through mentoring and training first-level service desk staff, they contribute to developing a knowledgeable and skilled support team, improving the overall service desk capabilities.
  • Continuous Improvement: Their involvement in service improvement initiatives and process optimization helps to streamline operations, enhance efficiency, and drive overall service quality.
  • Customer Satisfaction: By providing timely updates and effective communication to end-users, they build trust and confidence in the IT support services, fostering a positive customer experience.
  • Innovation: By staying abreast of emerging technologies and industry trends, they can identify opportunities for innovation and implement new solutions to improve service delivery and support business goals.
  • Risk Mitigation: By proactively identifying and addressing potential problems, they help minimize business operations risks and protect critical data and systems.
  • Provide Product insights for new features: By understanding the root cause of tickets, this person will feed the product backlog with new development opportunities.
  • Live the mission: inspire and empower others by genuinely caring for your wellbeing and your colleagues.
  • Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.
  • WHO YOU ARE You have proven experience in a technical support or service desk role, demonstrating a solid understanding of various operating systems, software applications, and hardware.
  • You possess the ability to mentor and train junior team members, sharing knowledge and expertise to elevate the team's overall skill level.
  • You are a forward-thinking professional who can analyze product data, identify opportunities, and help shape the overall product roadmap.
  • You can effectively communicate complex technical information to both technical and non-technical audiences, ensuring clarity and understanding.
  • You actively listen to requesters' concerns, demonstrating empathy and understanding while providing timely and accurate updates.
  • You possess exceptional analytical and problem-solving skills and have a proven track record of troubleshooting complex technical issues.
  • You stay updated on emerging technologies and industry trends, eager to learn and apply new knowledge to improve service delivery.
  • You work collaboratively with team members and other departments, fostering a positive and supportive work environment.
  • You prioritize customer satisfaction, going above and beyond to meet their needs and exceed expectations.
  • You can manage time effectively, prioritizing tasks and meeting deadlines while maintaining a high level of accuracy and attention to detail.
  • You thrive in a fast-paced and dynamic environment, adapting to changing priorities and remaining calm under pressure.
  • You take initiative to identify and address potential issues before they escalate, demonstrating a proactive approach to problem-solving.
  • You have advanced English skills, in writing and speaking; Bachelor's degree in Computer Science, Information Technology, or a related field.
  • We recognize that individuals approach job applications differently.
  • We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%.
  • We welcome your application and will be delighted to explore if you could be a great fit for our team.
  • WHAT WE OFFER YOU We're a wellness company that is committed to the health and wellbeing of our employees.
  • Our flexible program allows you to customize your benefits, according to your needs! Our benefits include: WELLNESS: Health, dental, and life insurance.
  • FLEXIBLE WORK: At Wellhub, flexibility fosters a happier, healthier, and more productive work environment for everyone.
  • As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building.
  • The model for this role can be discussed with your recruiter and hiring manager.
  • We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home.
  • FLEXIBLE SCHEDULE: Wellhubbers and their leaders can make the best decisions for their scope.
  • This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs.
  • WELLHUB: We believe in our mission and encourage our employees and their families to take care of their wellbeing too.
  • Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more.
  • You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.
  • PAID TIME OFF: We know how important it is that our employees take time away from work to recharge.
  • Vacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday.
  • PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family.
  • We offer 100% paid parental leave to all new parents and extended maternity leave.
  • CAREER GROWTH: Outstanding opportunities for personal and career growth.
  • That means we maintain a growth mindset in everything we do and invest deeply in employee development.
  • CULTURE: An exciting and supportive atmosphere with ambitious people from around the world! Youll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness space.
  • Our value-based culture of trust, flexibility, and integrity makes this possible every day.
  • Diversity, Equity, and Belonging at Wellhub We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.
  • Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer.
  • All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

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  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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