Vaga de parceiro

Backoffice Supervisor - São Paulo / SP

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.
  • We are a diverse team of more than 2,700 Kaizeners, from 40+ nationalities spreading across 3 continents.
  • We are an equal opportunity employer committed to fostering a diverse and inclusive workplace.
  • We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation, or age.
  • Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices.
  • Here, therell be no average day for you.
  • Ready to Press Play on Potential? About the role We are looking for a Backoffice Supervisor to join our fast-paced and dynamic Gametech company.
  • This role is essential for maintaining and improving our post-customer service operations, ensuring smooth communication between internal teams and external partners.
  • The ideal candidate will have strong experience with customer service tools, digitalization processes, and BPO management.
  • The position requires working from 2:00 PM to 11:00 PM (GMT-3) , providing support during peak hours and maintaining close alignment with operational performance.
  • A passion for football is a strong plus! What Youll Bring: Experience : Minimum of 35 years in customer service or backoffice roles, with at least 12 years in a leadership/coordinator position.
  • Academic Background : Degree in Business Administration, Communications, or related fields preferred.
  • People Management : Previous experience managing small to mid-sized teams, including performance management and coaching.
  • English Level : Advanced to fluent English, both spoken and written, is mandatory.
  • Industry Experience : Experience in the betting, tech, gaming, or e-commerce sectors is highly desirable.
  • Responsibilities: Oversee daily backoffice operations and performance metrics.
  • Manage escalations and support complex cases from customer-facing teams.
  • Ensure alignment with BPO partners and follow up on SLA compliance.
  • Work closely with Quality, Product, and Tech teams to improve workflows.
  • Analyze data and create performance reports.
  • Lead calibration and alignment meetings with internal and external stakeholders.
  • Support the implementation of digital tools and process automation.
  • Benefits: Hybrid way of working A buddy will support you with your onboarding Competitive pay and bonus scheme Unlimited access to Udemy & continuous training Private health insurance for you & your family Monthly meal allowance Multi-sport card Commuting allowance #LI-Hybrid #LI-NK1 #J-18808-Ljbffr

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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