Vaga de parceiro

Backoffice Supervisor - São Paulo / SP

Disponível para Assinantes
Salvar nos Favoritos
  • Compartilhe:

Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.
  • We are a diverse team of more than 2,700 Kaizeners, from 40+ nationalities spreading across 3 continents.
  • We are an equal opportunity employer committed to fostering a diverse and inclusive workplace.
  • We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation, or age.
  • Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices.
  • Here, therell be no average day for you.
  • Ready to Press Play on Potential?About the roleWe are looking for a Backoffice Supervisor to join our fast-paced and dynamic Gametech company.
  • This role is essential for maintaining and improving our post-customer service operations, ensuring smooth communication between internal teams and external partners.
  • The ideal candidate will have strong experience with customer service tools, digitalization processes, and BPO management.
  • The position requires working from 2:00 PM to 11:00 PM (GMT-3), providing support during peak hours and maintaining close alignment with operational performance.
  • A passion for football is a strong plus!What Youll Bring:Experience: Minimum of 35 years in customer service or backoffice roles, with at least 12 years in a leadership/coordinator position.
  • Academic Background: Degree in Business Administration, Communications, or related fields preferred.
  • People Management: Previous experience managing small to mid-sized teams, including performance management and coaching.
  • English Level: Advanced to fluent English, both spoken and written, is mandatory.
  • Industry Experience: Experience in the betting, tech, gaming, or e-commerce sectors is highly desirable.
  • Responsibilities:Oversee daily backoffice operations and performance metrics.
  • Manage escalations and support complex cases from customer-facing teams.
  • Ensure alignment with BPO partners and follow up on SLA compliance.
  • Work closely with Quality, Product, and Tech teams to improve workflows.
  • Analyze data and create performance reports.
  • Lead calibration and alignment meetings with internal and external stakeholders.
  • Support the implementation of digital tools and process automation.
  • Benefits:Hybrid way of workingA buddy will support you with your onboardingCompetitive pay and bonus schemeUnlimited access to Udemy & continuous trainingPrivate health insurance for you & your familyMonthly meal allowanceMulti-sport cardCommuting allowance#LI-Hybrid#LI-NK1#J-18808-Ljbffr

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

Envie esta vaga para um amigo!

 

Cadastro Inicial

Preencha os campos abaixo
  • Ao criar uma conta, você aceita nossa Política de Privacidade e nosso Termo de Adesão
 

Acesse sua Conta

Preencha os campos abaixo

ou acesse com seu provedor
 

Recuperação de Dados de Acesso

Informe seu e-mail cadastrado