Vaga de parceiro

Anti Fraud Operations - São Paulo / SP

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Detalhes da Vaga

Escolaridade Não Informado
Segmento Não Informado
Salário Não Informado
Área de AtuaçãoDiversos / Outros

O que você irá fazer

is the worlds leading mobility technology platform.
It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities.
It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the worlds transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations.
DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
We''re looking for someone curious, analytical, critical thinker, detail-oriented, and with the ability to structure your findings someone who thrives on connecting dots, digging deep, and trying to stay two steps ahead of fraudsters.
As part of our Anti-Fraud & Investigations team, youll be on the frontlines of protecting the integrity of our platform and ensuring a safe, fair experience for all users from consumers and couriers to restaurants and partners.
You''ll join a diverse, collaborative, and mission-driven group working across countries to fight fraud at scale.
To succeed in this role, youll need strong investigation skills , a solid fraud prevention mindset , and the ability to identify and navigate social engineering tactics .
You should feel comfortable working with ambiguity and balancing behavioral insights with data analysis.
Youll also collaborate with external vendors, internal stakeholders, and cross-functional global teams , so strong communication and relationship management skills are essential.
Experience in the food delivery or restaurant industry is a plus, especially if you understand operational vulnerabilities and fraud risks in this space.
If you''re driven by impact, enjoy solving real-world puzzles, and have a passion for fairness and integrity, this role is for you.
In this role, you''ll be.
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From day one, youll be expected to take ownership of complex fraud-related investigations and contribute to building a safer platform for everyone.
Your main responsibilities will include: Investigate suspicious patterns across users, drivers, passengers, couriers, restaurants, and customers using both data and qualitative insights to uncover root causes.
Identify and map fraud schemes , including social engineering tactics, account manipulation, and abuse of policies or incentives.
Design and deploy countermeasures , Collect, review, and document evidence to build investigative conclusions, reports, presentations and recommendations alongside the strategy team.
Manage relationships with vendors or third-party fraud tools, ensuring service quality and alignment with internal needs.
Collaborate across global teams, sharing knowledge, building playbooks, and coordinating multi-market investigations.
Monitor fraud KPIs and trends, delivering insights and reporting findings to leadership and other stakeholders.
'' Key Projects Youll Likely Work On: Creation of fraud detection frameworks and reports for high-risks Deep-dive investigations into high-impact fraud cases Evaluation and onboarding of new fraud vendors/tools Cross-functional incident response to fraud spikes or system abuse Contributing to the design of automated rules or ML-based alerts Youll Work Closely With: Data Science & Analytics to detect anomalies and model fraud risk Product & Tech teams to test and implement preventive features Ops & Customer Support to trace cases, flag abuse, and recover losses Legal, Compliance & Risk especially for escalated or sensitive cases Other regional Anti-Fraud teams sharing insights and aligning global actions We''re eager to be in touch because you have.
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Must-Have Qualifications (Ranked from hardest to easiest to fulfill): Fraud investigations or risk analysis previous experience - Analytical thinking & risk assessment mindset Strong understanding of fraud schemes and social engineering tactics - you may not have all information and must go deeper on your researchs; Comfort with fast iteration and operating without perfect information you''re adaptable and solution-oriented.
Communication skills, ability to clearly summarize findings and influence cross-functional stakeholders.
Ability to collaborate effectively across global and cross-functional teams, working across time zones and cultures.
Fluency in English (spoken and written); other languages are a bonus.
Preferred Qualifications (Nice-to-Have): Prior experience in the food delivery, logistics, or restaurant tech industry Experience managing vendors, external partners & tools; Understanding of compliance, KYC, or trust & safety frameworks Knowledge of local fraud trends in Latin America You''ll love working at DiDi because.
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We create user valueWe strive to always create valuable experiences for our users in everything we do.
Our focus is to always innovate new experiences that are safe, pleasant and efficient.
We are data-drivenWe are strong believers in making informed decisions, thats why we are data-driven.
We can better navigate the business landscape strategically by analyzing valuable metrics.
Win-win CollaborationSuccess is a team sport.
When we work to help our partners and colleagues win, we win, too.
While keeping everyone''s best interest at heart, we communicate with candor and execute with excellence in all we do.
We believe in integrityIntegrity is at the very core of our business.
We are people who always want to do the right thing.
Our intentions are sincere, we speak our minds and listen to each other.
GrowthWe always strive to do better.
That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
Diversity and InclusionDiversity is one of our biggest strengths.
Our differences are what make us distinct.
We respect each other and believe in equal opportunities for all.
Diversity & Inclusion Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.
We practice inclusion, plurality, and respect.
And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães.
This part of our journey has been written, there remains a long road before us.
We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).
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Anti Fraud Operations - São Paulo / SP

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