Vaga de parceiro

Analyst - São Paulo / SP

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Detalhes da Vaga

Escolaridade Não Informado
Segmento Não Informado
Salário Não Informado
Área de AtuaçãoDiversos / Outros

O que você irá fazer

I.
, deseja atuar em umaMultinacional do ramo Confidential energia, dando suporte a redes, nuvem, disponibilidade eImplementação das nossas aplicações utilizadas globalmente, temos uma oportunidadeAra você!- VOCÊ SERÁ RESPONSÁVEL PELA CONFIGURAÇÃO, IMPLANTAÇÃO E MANUTENÇÃO DOS SISTEMAS, MONITORAMENTO DA DISPONIBILIDADE DAS:Redes, plataformas e Aplicações da organização.
As atividades incluem testes; Configuração e implantação para garantir o alinhamento aos requisitos Confidential negócios; Aplicativos Confidentialsuporte e solução Confidential problemas visando melhoria contínua; Monitoramento do tempo Confidential atividade, Empresa importante e disponibilidade Confidential recursos; Atualizar e aprimorar a infraestrutura e os aplicativos Confidential TI existentes.
AuxiliarA avaliação Confidential tecnologias novas e existentes.
ATENDIMENTO PRESENCIAL, REMOTO, Confidential SISTEMA Confidential CHAMADOS, TELEFONE, E- MAIL.
MODALIDADE:Híbrido.
Disponibilidade para atuar em Jaguariúna - SPoportunidade #hibrido #infraesturutura #redes #analista #Contratando #jaguariunacloud #suporte # nuvemPURPOSE:Positions holders are responsible for configuring, deploying and maintaining theTesting such as beta testing; configuration and deployment to ensure alignment toContinuous improvement; monitoring uptime, performance, and resource availability; Diagnosing and resolvingcomplex escalated technology issues; upgrading andAssist with the evaluation of new and existing technologies.
ACCOUNTABILITY LEVEL:Experienced individual contributor specialist operational/technical role, orExperienced professional.
Works independently, with limited supervision.
ProblemsFaced be difficult but can be addressed within an established frameworkKEY RESPONSIBILITIES:Service Ownership, accountable for the following key aspects of specific serviceResponsibility.
Capacity planning & trend analysis, SLAs, service forums, alerting, incidents,Requests, problems, knowledge, configuration and technical road map.
To respond to 3rd level Service Desk incidents or requests and manage through toResolution utilising problem solving techniques or escalate where necessary.
Responsible for Incident Management conforming to the Service Owner remit.
Development and coaching within the team on standard operating procedures and keyRocesses in line with area of expertise and identify training needs to TeamLeader.
Empresa importante a lead role in driving performance/process improvements within the team toAchieve KPIs.
To lead delivery or support of internal infrastructure projects.
Perform server maintenance tasks on a regular basis along with any other regularUpport activity to ensure service effectiveness.
To ensure that all tasks and changes are performed in such a way as to minimiseAny disruption to existing business users, including impact assessment of changes.
INCIDENT MANAGEMENT:Utilising problem resolution techniques, restore service as quickly as possibleAnd minimise the business impact of incidents.
PROBLEM MANAGEMENT:Detection and prevention of reoccurring incidents or problems.
KNOWLEDGE MANAGEMENT:Ensure documentation, such as operations manuals, procedures and workInstructions, are available and kept up to date.
To liaise with external suppliers for the ongoing support and maintenance ofRelevant hardware and software.
Prepare monthly report for management on activity and infrastructure operationalTatus.
Implement processes in a consistent manner and maintain compliance.
To perform activities in a productive, timely and effective manner.
Ensure that all internal enquiries are responded promptly and professionally.
On- Call participation, providing out of hours support.
Responsible for any other duties as defined by the team leader.
TYPICAL EXPERIENCE:University Degree / Specialised DiplomaLI- HYBRIDAbout UsWe are the people who use our big boxes to make a massive difference.
We believeIn the positive impact of power and the ability to control temperature.
We believeWhat we do opens up opportunity and creates potential for individuals,Communities, industries and societies over the world.
We believe when we workTogether we can do anything.
We believe in the power of our team.
We are theEople who keep the lights on.
And we recruit the best talent, too.
Our four values help us get even better at what we do.
Its the Aggreko way ofWorking we call it Always Orange.
ALWAYS ORANGE MEANS:BEING DYNAMIC:Were nimble and are always ready to react to an ever changing world.
BEING EXPERT:We know our stuff, were great under pressure and we thrive in our busy,Fast- Aced, deadline- Driven environment.
We use our experience to make aDifference.
We knowsho w to challenge and we have the courage of our convictions.
BEING TOGETHER:We play for Team Aggreko and value the expertise of everyone around us.
WereAccountable and we hold others to account.
BEING INNOVATIVE:We never miss an opportunity to learn, to look out, or to be better.
Aggreko is an equal opportunity employer.
We are committed to providing anInclusive environment that allows each employee to be their best based upon theirMerit, talent and aspiration.
We do not discriminate, and we abide by the laws inThe locations in which we operate.

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Analyst - São Paulo / SP

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