Vaga de parceiro

Analista de Suporte Técnico Pl - Indaiatuba / SP

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • We do what we say.
  • We own what we do.
  • We WOW our customers.
  • Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets.
  • Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the worlds largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services.
  • Lenovos continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere.
  • Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
  • Description and Requirements The Support Technical Analyst is responsible for technical support to customers and service providers, identifying possible quality and/or product performance problems in the field and monitoring the progress of related complaints.
  • Main Responsibilities: Provide first-level PC hardware technical support to customers and service partners, in cases escalated due to technical/quality problems, collecting information and proposing solutions; Carry out technical visits to customers according to the needs and requests of other Services and Engineering teams; Escalate quality cases to local and global engineering teams according to need, providing the necessary information and samples, and monitor and implement proposed solutions; Monitor product quality indicators in the field, identifying possible problems or deviations; Publicize and monitor the implementation of technical training with partners in order to ensure the training of those responsible for repairs; Prepare presentations, organize, consolidate and synthesize information using Excel and PowerPoint; Good communication in written and spoken English.
  • Requirements: Graduated in Engineering, IT or related fields; Strong knowledge of PC hardware and software (BIOS, drivers, firmware, OS); Ability to communicate effectively, especially in challenging situations facing customers; Advanced knowledge of Microsoft Office, mainly Excel and PowerPoint.
  • If you require an accommodation to complete this application, please contact .

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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