Vaga de parceiro

Analista de Customer Experience - Manaus / AM

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • As a Customer Experience Analyst, you will find solutions to the stickiest, most unique challenges faced by our guests and our team.
  • Your objective is to deliver an outstanding customer experience to clients in Tabas Apartments, solving customers'' problems to delight them.
  • You will guarantee agility and quality of service prioritizing customers'' satisfaction.
  • Your routine requires intelligent analysis of situations and establishing processes of continuous improvement for the company.
  • The role is a great opportunity for a hard-working and talented person to gain a real insight into the hospitality industry.
  • If you''re someone who possesses sound experience in customer success, team coordination and problem-solving, and you like to interact with internal and external customers across the business, then this role is for you! WHAT YOU WILL FOCUS ON Customers orders tracking; Evaluation of services performed by internal and external collaborators; Analytical ability to classify and develop strategic information for the areas; Be entrepreneurial, not be afraid to get your hands dirty and go beyond to things rolling while helping to build the company; Receiving complex inquiries from guests and then deciding the right way to resolve the issues while ensuring an excellent client experience; Liaising across functions within the business to identify the origin of customer support issues and improve related processes to enhance customer experience; Be process driven and help delivering an outstanding experience for our clients; Participate in and help building 24/7 customer support for our clients in Tabas apartments.
  • THIS ROLE REQUIRES Work experience in a customer service position; Advanced English and Spanish Great communication skills- both written and verbal; Exceptional prioritization and organization skills and the ability to multi-task competing priorities; Ability to work on weekends when needed; Bachelors Degree; Problem-solving attitude; Drive to get things done; Knowledge in Microsoft Office; Availability to work between 13pm-22pm

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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