Vaga de parceiro

Aftersales Post Production Analyst Engineer - São Caetano do Sul / SP

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • Role:This is an exciting opportunity to work in a dynamic environment with projects for past models parts, creating, elaborating and implementing solutions that will support to continue generate CCA (Customer Care & Aftersales) revenue and consequently attending our customers needs.
  • Our primary objective is to have them available, attending CCA parts specifications, helping to create the best customer experience in the industry.
  • We achieve this goal by considering the customers needs in everything we do.
  • If you are an exceptional professional who is willing to perform above and beyond to wow our customers and gain their lifelong loyalty, we need you on our team!The position demands a considerable amount of energy, creativity, & drive for results initiatives.
  • What You''ll Do (Responsibilities):Manage the engineering deliverables and participate in cross-functional team projects to support CCA customer retention and profit goals.
  • Develop, document, and resolve service issues and business case analysis.
  • Analyze and resolve service engineering changes, deviations, suggestions, and customer inquiries.
  • Investigate supersession and de-proliferation opportunity of existing service parts.
  • Maintain written/oral communications, build relationships, and represent GM in business meetings.
  • Assist Service Engineers in developing service strategies and Subsystem Service Plans.
  • Provide support for other teams including:Service Parts Information, PartsTech, Purchasing, Supply Chain Management, Pricing, Brand Quality, Designing Engineers, Materials Engineers, Design Release Engineers, GM Global Regions, etc.
  • Maintain appropriate Business/Non-business records and files.
  • Strategically lead the development, deployment and improvement of processes to improve business capabilities.
  • Your Skills & Abilities (Required Qualifications):Bachelor of Science Degree in Engineering.
  • Intermediate English skills (writing, reading and speaking).
  • Understand Math/Drawings/Prints/Specifications/GD&T.
  • Project Management skills (team work, organizational, priority setting, problem solving, negotiating, innovation & cost mgmt.
  • ).
  • Strong written & verbal communication skills.
  • Ability to respond quickly & accurately to outside supplier and distributor needs.
  • High level of analytical ability where problems are unusual and difficult.
  • High level of interpersonal skills to work independently and effectively with others.
  • General understanding of engineering theory, principles, automotive production process, and service strategy development.
  • Proficient in the use of Microsoft Office products, E2, Part Finder, Part AID, Electronic Service Information, and Global Document Management.
  • Drive daily basis activities/results with customer focus in mind.
  • What Can Give You A Competitive Edge (Preference Qualifications):Fluent English skills (writing, reading and speaking).
  • Spanish intermediate skills.
  • Understanding of GM''s Global Vehicle Development Process (GVDP).
  • Demonstrated ability in the release and change management of service parts in GM CCA''s ERAPA system.
  • Automotive service experience at the wholesale or retail level.
  • Automotive Systems Knowledge & Manufacturing Knowledge.
  • ERAPA/Service Part Release system proficiency.
  • Computer skills including use of Engineering tools (examples: E2, GPDS, APM, TeamCenter, Service Publications).
  • Knowledge of Quality Systems & Tools.
  • Production Part Release Engineering Knowledge.
  • About GMOur vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
  • Why Join UsWe aspire to be the most inclusive company in the world.
  • We believe we all must make a choice every day individually and collectively to drive meaningful change through our words, our deeds and our culture.
  • Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs.
  • Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
  • Diversity InformationGeneral Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging.
  • We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.
  • We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.
  • We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
  • #J-18808-Ljbffr

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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