Vaga de parceiro

Aftersales Post Production Analyst Engineer - São Caetano do Sul / SP

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • Role:This is an exciting opportunity to work in a dynamic environment with projects for past models parts, creating, elaborating and implementing solutions that will support to continue generate CCA (Customer Care & Aftersales) revenue and consequently attending our customers needs.
  • Our primary objective is to have them available, attending CCA parts specifications, helping to create the best customer experience in the industry.
  • We achieve this goal by considering the customers needs in everything we do.
  • If you are an exceptional professional who is willing to perform above and beyond to wow our customers and gain their lifelong loyalty, we need you on our team!The position demands a considerable amount of energy, creativity, & drive for results initiatives.
  • What You''ll Do (Responsibilities):Manage the engineering deliverables and participate in cross-functional team projects to support CCA customer retention and profit goals.
  • Develop, document, and resolve service issues and business case analysis.
  • Analyze and resolve service engineering changes, deviations, suggestions, and customer inquiries.
  • Investigate supersession and de-proliferation opportunity of existing service parts.
  • Maintain written/oral communications, build relationships, and represent GM in business meetings.
  • Assist Service Engineers in developing service strategies and Subsystem Service Plans.
  • Provide support for other teams including:Service Parts Information, PartsTech, Purchasing, Supply Chain Management, Pricing, Brand Quality, Designing Engineers, Materials Engineers, Design Release Engineers, GM Global Regions, etc.
  • Maintain appropriate Business/Non-business records and files.
  • Strategically lead the development, deployment and improvement of processes to improve business capabilities.
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Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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