Vaga de parceiro

Account Manager - São Paulo / SP

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.
  • Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future.
  • Through 75+ offices on six continents, Infobips platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.
  • Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
  • As a Customer Growth Executive, youll be building and maintaining relationships with existing clients, understanding their business in-depth, ensuring their satisfaction and retention, and helping them grow together with new clients.
  • Youre accountable for coordinating activities with internal cross-functional teams to retain existing business and explore/pursue possibilities of expanding new business opportunities.
  • Responsibilities Build and maintain trusted relationship with assigned (Tier1) clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors).
  • Serve as a focal point for client when it comes to meeting clients business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams).
  • Coordinate different teams in order to best serve customer.
  • Understand clients structure and processes around choosing/implementing new solutions.
  • Meet and exceed quarterly KPIs, to ensure overall business growth for assigned clients (gross profit, margin% and cross-sells as the most important metrics).
  • Work closely with Customer Success for existing and future SaaS business.
  • In cooperation with TAA, ensure client's account is properly set-up / collaborate with Platform Operations teams to arrange setup which enables client's activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance).
  • In cooperation with Revenue Assurance, monitor and take actions to minimalize health risks (actively involve ensuring financial collections and netting).
  • Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue.
  • Requirements Bachelor's degree in Business, Management, Communications, IT, Telecommunications, or other related degree; or equivalent combination of education and experience.
  • At least 5 years of experience in B2B enterprise key account management, customer success, client relations, professional services, consultancy, or business development.
  • SaaS industry experience is a plus.
  • Exceptional professional English communication skills.
  • Strong administration, analytical and organizational skills, with a systematic approach to problems.
  • Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission.
  • That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.
  • All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.
  • About Us Infobip is a global leader in Omni channel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security.
  • We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance customer experience all in a fast, secure and reliable way.
  • Quality engineering is the backbone of everything we do.
  • To build great customer solutions on the edge of innovation means we hire, grow, and retain the best engineering talent across the world.
  • Over the last 15 years, weve grown into an Engineering Powerhouse with 65+ offices in 6 continents and over 3,000 experts, aiming to change the way the world communicates.
  • We see ourselves as humble engineers led by our philosophy of learning by doing and fueled by our passion for technology.
  • This is why all our solutions are fully in-house developed, and we are proud of all the talents we have in our company! Join the Infobip team! If you are passionate about mobile technology, software development or global business, apply now so we can find out how well we fit together.

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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