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Account Manager - Castelo / ES

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Detalhes da Vaga

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Área de AtuaçãoDiversos / Outros

O que você irá fazer

For a defined territory, category, coordinated or global account:Ensure financial targets are met and business performance is constantly monitored and reported; develop and maintain sustainable relationships with internal and external customers; prepare account plan and report relevant market information; collaborate with internal departments to explore innovations and new concepts related to customers products and on-going projects; monitor market development in terms of competitors, products, and trends; partner with operation team to ensure customer satisfaction in terms of service, quality, and supply.
Responsibilities/Description- Understand specific market and customer ecosystem including activities, strategies, brands, markets, consumers via different sources- Develop multi-level cross-functional customer relationships with key customer decision makers/influencers- Contribute/lead commercial negotiation(e.
G.
, core listing, annual pricing, payment terms, rebates/cost savings agreements, supply contracts)- Maximize potential advantage to IFF while delivering optimal solutions to customer (GP improvement, catalogue optimization, complexity reduction, etc.
)- Ensure customer supply chain requirements, processes and KPIs are well communicated to IFF Operations to ensure we meet customer needs- Understand customer regulatory requirements/changes and update data to GRA and input to project management system- Acts as the main customer point of contact in all matters- Demonstrate IFF Culture Principles and live our values- Manage and/or mentor junior team members/peers, and onboard and coach new team members- Influencing stakeholders to align on shared objectives- Lead projects through effective communication, and collaboration with key external and internal stakeholders(CI/Marketing/Creative Teams/formulation etc.
)- Ensure objectives are aligned to the business and personal development plans are in place- Proactively solicit and give feedback to nurture high performing teams- Demonstrate leadership courage by challenging the status quo and holding self and others accountable to always doing the right things- Develop commercial strategy for allocated customer portfolio- Build and execute account plans successfully- Responsible for setting clear commercial targets (Sales/GP/New Win/Grow Market share) with the manager / Achieve new wins / grow market / market share aligned with account strategic plan- Define and suggest the required account resources, investment, and relevant service model to support the account- Effectively communicate the account plans with stakeholders including internal and external team members- Review/update the progress of account plans versus KPI targets- Ensure accurate monthly sales forecast to allow for effective operations planning and financial analysis- Conduct retrospective reviews on projects wins and losses- Review brief and ensure all objectives and parameters are clear- Influence customer brief definition to IFFs advantage- Organize a formal commercial kick off with relevant stakeholders and finalize action plan, objectives & timelines with clear deliverables and key milestones and update Project Management System- Liaise with Global/Regional/Category stakeholders on overall plan, strategy, and deliverables- Evaluate and decide on final submissions with Scent Design Group and Creative teams- Effectively promote the most appropriate IFF product solutions / portfolio aligned with the brief- Generate proposal/price aligned with category margin guidelines or pricing officer- Prepare presentation materials and staging submissions with stakeholders that maximizes IFF commercial advantage and resources- Monitor and ensure cost-to-serve of projects adhere to guidelines- Communicate project results and conduct retrospective reviews on projects wins and losses- Update Project management system and issue adoption report in a timely manner- Manage volumes/timing expectations and liaise with Operations to ensure supply chain readiness- Defend and grow accounts whilst actively scouting for new customers, transforming leads into profitable business opportunities- Accurately forecast and update sales forecast tool (SFT) to capture performance vs budget, business risk & opportunities, new wins- Monitor & Provide Account sales performance (monthly / quarterly / annually) and provide strategic project updates to Manager- Implement price increase in line with country/region strategy- Lead internal and external teams to win projects**Requirements**:**Experience**:- Approximately 3-5 years of experience in sales, sales service, product development, or marke

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Account Manager - Castelo / ES

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