Vaga de parceiro

Account Manager, Groups - São Paulo / SP

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • They are responsible for providing excellent client and employee support and exhibiting leadership in the areas of problem resolution, customer service, technology knowledge, and process/policy adherence.
  • **Essential **Duties and Responsibilities****Supplier Relations**- Monitor preferred supplier usage and hold team accountable for adherence to preferred supplier relationships.
  • Ensure team enters supplier spend accurately and timely within meeting technology.
  • **Account Management**- Directly accountable for account relationship, product delivery (operations), meeting client expectations, and BCD M&E account financial performance.
  • - Provide both strategic and tactical operational input that supports account development, retention and growth.
  • - Must be able to work effectively and efficiently with both internal support teams and external client teams.
  • - Prepare and implement short and long range goals and objectives mutually developed with client.
  • - Conduct regularly scheduled client meetings and at a minimum one annual account review with clients to ensure optimal communication and service needs are being met.
  • - Ensure on-going survey evaluations are conducted, analyze data, and implement continuous improvement processes.
  • - Development of annual account business plans.
  • **Budget Management**- Alert client of any anticipated account/program budget variances or other operational issues and solution resolution options.
  • - Conduct monthly and annual budgeting and forecasting reviews for assigned accounts.
  • - Report on program spend, savings and profitability monthly.
  • **Leadership Support**- Responsibilities may include direct report management responsibility.
  • Work with direct reports on process improvement, service and development.
  • - Provides leadership for employee relations through effective communications, coaching, training, and development.
  • **Project Management**- Work with support team to ensure consistency in product, delivery, follow through, quality, commitment to timelines and provide high level problem resolution - day-to-day management of the account.
  • - Participates in formulating and administering policies, directing and coordinating client to develop and implement long range goals and objectives to meet business and growth objectives.
  • **Reporting/Technology**- Set up and advise internal teams of customer specific reporting requirements; review reporting to identify trends and impact on the business plan, review accuracy of reporting, benchmark and monitor trends recommending program change opportunities- Lead consultation on technology solutions**Education** / Knowledge / Experience**- Minimum of eight (8) years experience in incentives, event planning and/or program management.
  • - Minimum of five (5) years experience in building and managing budgets and overall client financial performance.
  • - Minimum of five (5) years experience in account/client management- Minimum five (5) years of operational management experience.
  • - Experience with managing teams required.
  • - Proven track record on successful client negotiation.
  • - Travel required- Excellent oral and written communication skills, including public speaking and presentations

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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